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Returns and Refunds Policy

Last Updated: September 25, 2025

Hey there! At MPS Supplies (https://mps-supplies.com/), we want you to be thrilled with your printers and accessories, whether a laser printer, ink cartridge, or toner for your UK or USA business. If something’s not quite right, our Returns and Refunds Policy makes it easy to return or exchange items. We’ve designed this policy to be fair, transparent, and hassle-free so you can shop confidently. If you have any questions, just reach out to us at info@mps-supplies.com. Let’s dive into the details!

By purchasing from us, you agree to this policy. We’ve kept it clear and straightforward to ensure you know exactly what to expect.

1. Return Eligibility

We accept returns for most printers and accessories (like ink, toner, or cables) within 30 days from the delivery date, provided they meet these conditions:

  • Condition: Items must be unused, in original packaging, and in resalable condition (e.g., no scratches on a printer or opened ink cartridges).
  • Proof of Purchase: You’ll need your order number or receipt, which you’ll find in your confirmation email or account dashboard.
  • Complete Items: Include all original accessories, manuals, and packaging (e.g., the box for an HP laser printer or Epson ink cartridge).
  • Non-Returnable Items: Some items can’t be returned due to hygiene or safety reasons, including:
    • Opened or used ink/toner cartridges (unless defective).
    • Custom-configured printers (e.g., specialized firmware settings).
    • Digital products or software licenses (e.g., printer management software downloads).

If you’re unsure whether your item qualifies, email us at info@mps-supplies.com, and we’ll clarify.

2. How to Return an Item

Returning a printer or accessory is simple. Follow these steps:

  1. Contact Us: Email info@mps-supplies.com or use our Contact Us form within 30 days of delivery. Include your order number, item details, and reason for return (e.g., “changed my mind” or “defective toner”).
  2. Get a Return Authorization: We’ll send you a Return Merchandise Authorization (RMA) number and a prepaid shipping label (for eligible returns in the UK/USA).
  3. Pack Securely: Use the original packaging or a sturdy box to protect the item (e.g., cushion a Canon printer to avoid damage).
  4. Ship It Back: Drop off the package at a carrier location (e.g., Royal Mail, UPS) within 7 days of receiving the RMA. Keep the tracking number.
  5. Confirmation: Once we receive and inspect the item (usually within 3–5 business days), we’ll email you about your refund or exchange.

Note: The vendor may handle returns directly for multivendor items (sold by third-party sellers on our platform), but we’ll guide you through the process.

3. Refund Process

We aim to make refunds quick and easy:

  • Refund Timeline: Once we receive and verify your return, we’ll process your refund within 5–7 business days. Depending on your bank, it will appear on your original payment method (e.g., credit card or PayPal) within 2–10 days.
  • Refund Amount: You’ll get a full refund for the item’s purchase price. Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong printer model shipped).
  • Defective or Incorrect Items: If your item arrives damaged, defective (e.g., a faulty ink cartridge), or incorrect, we’ll cover return shipping and issue a full refund or replacement, your choice.
  • Partial Refunds: If the item is returned in used or damaged condition (not our fault), we may issue a partial refund based on its resale value.

4. Exchanges

Want a different printer or accessory instead? We offer exchanges for eligible items within 30 days, subject to availability. For example, swap a Brother toner for an HP model if it suits your printer better. Contact us to arrange, and we’ll guide you through shipping and any price differences.

5. UK and USA Consumer Rights

We comply with consumer protection laws to keep things fair:

  • UK/EU Customers (Distance Selling Regulations): You have a 14-day cooling-off period to cancel online orders (starting from delivery) for a full refund, excluding non-returnable items like opened toner. Notify us within 14 days, and return the item within 14 days after that.
  • USA Customers (CCPA and State Laws): While there’s no federal cooling-off period, we offer our 30-day return policy for flexibility. California residents can request data transparency per the CCPA—see our Privacy Policy.
  • Warranties: Printers and accessories come with manufacturer warranties (e.g., 1-year for HP printers), detailed on product pages. Contact us to initiate warranty claims.

6. Multivendor and Affiliate Purchases

  • Multivendor Items: For products sold by third-party vendors on our platform, their return policies may apply (e.g., different return windows). We’ll provide these details at checkout and assist with coordination.
  • Amazon Affiliate Purchases: Items bought via our Amazon affiliate links follow Amazon’s return policy. We’ll redirect you to Amazon’s process, but we are happy to answer questions.

7. Damaged, Defective, or Wrong Items

If your order arrives damaged (e.g., a cracked printer screen), defective, or incorrect:

  • Report Within 48 Hours: Email info@mps-supplies.com with your order number, photos of the issue, and tracking info.
  • Resolution: After verification, we’ll send a replacement or issue a full refund (including shipping) within 5–7 business days.
  • Prepaid Returns: We’ll provide a free return label for these cases.

8. Shipping Costs for Returns

  • Our Error or Defective Items: We cover return shipping costs for incorrect, damaged, or defective items.
  • Change of Mind: You’re responsible for return shipping unless you qualify for free shipping (e.g., orders over £/$50). Use our prepaid label for convenience, or we can deduct the cost from your refund.

9. Eco-Friendly Returns

We’re committed to sustainability. To reduce waste, we restock returned items in resalable condition. Non-resalable items (e.g., damaged toner) are recycled through our eco-friendly programs.

10. Changes to This Policy

We may update this policy to reflect changes in our processes or laws. The latest version will be posted here with an updated date. Check back before returning to stay informed.

11. Contact Us

Got a return or refund question? We’re here to make it right:

  • Email: info@mps-supplies.com
  • Phone: UK: +44 20 1234 5678 | USA: +1 (800) 555-1234 (Mon–Fri, 9 AM–5 PM local time)
  • Response Time: We’ll reply within 1 business day.

Thanks for choosing MPS Supplies. We’re dedicated to ensuring your top-notch experience with our printers and accessories, from purchase to return. Happy printing!