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Privacy Policy

Last Updated: September 26, 2025

At MPS Supplies (https://mps-supplies.com/), we’re committed to protecting your privacy while you shop for printers and accessories or explore our managed print solutions for UK and USA businesses. This Privacy Policy explains how we collect, use, share, and safeguard your personal information to provide a seamless experience, whether you’re leasing a printer, ordering ink, or browsing our services. We’ve kept it clear and straightforward, but if you have questions, reach out to us at info@mps-supplies.com.

By using our website, you agree to this policy. If you don’t agree, you may not be able to use all features, like placing orders or accessing personalized recommendations.

1. Information We Collect

We collect information to enhance your experience and deliver our services efficiently. Here’s what we gather:

  • Personal Information You Provide:
    • Name, email address, phone number, and shipping/billing address when you create an account, place an order, request a quote, or contact us.
    • Payment details (processed securely via third-party gateways; we don’t store your full card info).
    • Feedback or reviews you submit about printers or accessories (e.g., toner performance).
  • Automatically Collected Data:
    • IP address, browser type, device information, operating system, and pages visited (e.g., setup services or ink supplies).
    • Usage data, such as products viewed, items added to cart, or clicks on leasing options.
    • Cookies and tracking technologies (more below) for analytics and personalized ads.
  • Third-Party Data:
    • Information from vendors or partners (e.g., order fulfillment details for multivendor purchases).
    • Data from ad networks (e.g., Google, Facebook) when you interact with our ads or affiliate links.

We don’t collect sensitive information like race, religion, or health data unless you voluntarily share it (e.g., in a review), and we don’t need it for our services.

2. How We Collect Information

We gather data in several ways:

  • Directly from You: Through forms for orders, contact inquiries, newsletter sign-ups, or account creation.
  • Automatically: Via cookies, web beacons, and analytics tools (e.g., Google Analytics) as you browse our printer leasing or maintenance pages.
  • From Third Parties: From multivendor partners for order fulfillment or ad platforms for targeted campaigns (e.g., showing you a toner deal after browsing).
  • Cookies and Tracking: We use cookies for essential functions (e.g., keeping items in your cart), performance tracking, and personalized ads (e.g., recommending HP printers).

3. How We Use Your Information

We use your data to deliver top-notch services and improve your experience:

  • Order Processing: To fulfill purchases, ship printers or ink, and send order confirmations.
  • Service Delivery: To provide quotes for leasing, schedule setups, or manage toner subscriptions.
  • Personalization: To recommend products (e.g., high-yield cartridges) or tailor content based on your browsing.
  • Marketing and Ads: To send newsletters (if you opt in) or display ads on platforms like Google or social media about our services (e.g., “Save 25% on toner supplies”).
  • Analytics: To analyze site usage (e.g., which maintenance plans are popular) and improve our offerings.
  • Security and Fraud Prevention: To detect suspicious activity and protect your account.
  • Legal Compliance: To meet legal obligations, like responding to authorities if required.

We never sell your personal data to third parties for their marketing purposes.

4. How We Share Your Information

We share data only when necessary and with safeguards:

  • Service Providers: With trusted partners for shipping (e.g., Royal Mail, UPS), payment processing (e.g., Stripe, PayPal), or analytics (e.g., Google).
  • Multivendor Partners: With third-party vendors to fulfill orders (e.g., a Brother toner cartridge sold by a partner).
  • Ad Networks: With platforms like Google Ads or Facebook for targeted advertising, using cookies or pixels.
  • Legal Requirements: If required by law (e.g., tax reporting) or to protect our rights and users.
  • Business Transfers: In case of a merger or sale, your data may be transferred, but we’ll notify you.

All partners are bound by strict privacy agreements, compliant with GDPR (UK/EU) and CCPA (USA).

5. Cookies and Tracking Technologies

Cookies and similar tools help our site run smoothly and personalize your experience:

  • Essential Cookies: For core functions like cart management or secure checkout.
  • Performance Cookies: To track site performance and user behavior via tools like Google Analytics.
  • Marketing Cookies: To show relevant ads (e.g., for printer leasing) on external platforms.
  • Third-Party Cookies: From ad networks or analytics providers.

You can manage cookies via your browser settings or opt out through tools like Google’s Ad Settings or the Network Advertising Initiative (NAI) opt-out page. Opting out of personalized ads means you’ll still see ads, just not tailored to you. See our Cookie Policy (linked at the bottom of our site) for details.

6. Data Security

We protect your data with industry-standard measures:

  • Encryption (e.g., SSL for payments).
  • Firewalls and secure servers.
  • Access controls to limit who can view your information.

While we strive to keep your data safe, no system is 100% secure. If a breach occurs, we’ll notify you as required by law within 72 hours.

7. Your Rights and Choices

You have control over your data:

  • Access or Update: Request to see or edit your information by emailing info@mps-supplies.com.
  • Delete: Ask us to delete your data (subject to legal retention requirements).
  • Opt Out: Unsubscribe from marketing emails via the link in any message or opt out of cookies in your account settings.
  • GDPR (UK/EU): You have rights to data portability, objection, and restriction.
  • CCPA (California): Request data disclosure or opt out of data sales (we don’t sell data, but you can still submit requests).

We’ll respond to requests within 30 days (or 45 days for CCPA).

8. Children’s Privacy

Our site isn’t intended for children under 13 (or 16 in some regions). We don’t knowingly collect data from kids. If we discover such data, we’ll delete it immediately. Parents can contact us if they believe their child’s info was collected.

9. International Data Transfers

We’re based in the UK and USA, but data may be processed globally (e.g., via cloud servers). We use Standard Contractual Clauses for GDPR-compliant transfers to ensure your data stays protected.

10. Changes to This Policy

We may update this policy to reflect changes in our services or laws. The latest version will be posted here with an updated date. We’ll notify you via email for significant changes. Check back periodically to stay informed.

11. Contact Us

Questions or concerns about your privacy? We’re here to help:

Thank you for trusting MPS Supplies to meet your printing needs. We’re dedicated to securing your data while helping you find the best printers and accessories!